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American Express to Pay Millions in Refunds and Fines

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By: Jeffey B. Lapin The Consumer Financial Protection Bureau (CFPB) along with other federal agencies announced on October 1, 2012, that American Express Co. (AMEX) will pay $112.5 million in refunds and fines. These agencies alleged that three AMEX subsidiaries violated a number of federal laws with regard to credit cards, credit reporting and debt

2011 Consumer Complaint Survey Report Released

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By: Jeffrey Lapin The Consumer Federation of America (CFA), with assistance from the North American Consumer Protection Investigators (NACPI), has issued its 2011 Consumer Complaint Survey Report, which, among other things, lists the top 10, actually 12, consumer complaints from 2011. In addition, the Report identifies the fastest growing complaints, worst complaints, and newer types of consumer problems.

Website Update: Consumer Financial Definitions Added

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By: Jeffrey Lapin Lapin Law Offices has updated its website (lapinlawoffices.com) to include definitions of some commonly used consumer protection and other financial words and phrases. It includes words and phrases involving the Fair Debt Collections Practices Act (FDCPA), the Telephone Consumer Protection Act (TCPA) and the Fair Credit Reporting Act (FCRA).

Website Updated: Social Security Definitions Added

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By: Jeffrey Lapin Lapin Law Offices has updated its website (lapinlawoffices.com) to include definitions of some commonly used Social Security Administration (SSA) Disability words and phrases. This includes words and phrases involving Social Security Disability (SSDI), Supplemental Security Income (SSI), as well as SSA disability benefits for spouses and children. These definitions can be viewed on

Computer System Used To Underpay Injury Claims

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By: Jeffrey Lapin A new report issued by the Consumer Federation of America (“CFA”), Low Ball: An Insider’s Look at How Some Insurers Can Manipulate Computerized Systems to Broadly Underpay Injury Claims, details how major car insurance companies are using computers systems, primarily Colossus, to underpay injury claims. One of the authors of the Report,

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