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2011 Consumer Complaint Survey Report Released

Tags: Consumer Complaints, Consumer Protection, Consumers, Debt Collection, Do Not Call List, Telemarketers, Telemarketing|

By: Jeffrey Lapin The Consumer Federation of America (CFA), with assistance from the North American Consumer Protection Investigators (NACPI), has issued its 2011 Consumer Complaint Survey Report, which, among other things, lists the top 10, actually 12, consumer complaints from 2011. In addition, the Report identifies the fastest growing complaints, worst complaints, and newer types of consumer problems.

FCC Issues New Rules For Telemarketing Robocalls

By: Jeffrey Lapin FCC’S NEW RULES On February 15, 2012, the Federal Communications Commission (“FCC”) announced new consumer protections against telemarketing robocalls. A “robocall”, also called an “autodialed call”, is a call which has a pre-recorded message made using an automatic telephone dialing system. The Telephone Consumer Protection Act (“TCPA”) already places limits on unsolicited