By: Jeffrey Lapin The Federal Trade Commission (FTC) announced that it pulled the plug on five companies allegedly responsible for millions of illegal robocalls calls from “Rachel” and others from “Cardholder Services.” The FTC estimates that five companies collected approximately $30 million from “Rachel” robocalls by “allegedly deceived consumers” by making phony claims that they
By: Jeffrey Lapin On October 18, 2012, the Federal Trade Commission (FTC) announced that it will be launching a challenge, the FTC Robocall Challenge, with a $50,000 cash prize for the best technical solution. The Challenge is free and open to the public. The FTC is offering the Challenge as part of its ongoing campaign to
By: Jeffrey Lapin The Consumer Federation of America (CFA), with assistance from the North American Consumer Protection Investigators (NACPI), has issued its 2011 Consumer Complaint Survey Report, which, among other things, lists the top 10, actually 12, consumer complaints from 2011. In addition, the Report identifies the fastest growing complaints, worst complaints, and newer types of consumer problems.